It is both a regulation under the Residential Tenancies Act and a strict policy of this office that all maintenance requests are presented in writing before they can be acted upon. Only URGENT REPAIRS will be accepted first informally but must be confirmed in writing as soon as possible. Urgent repairs are a specialised form of maintenance and directly relate to basic issues of shelter. Some examples are listed below:
Other examples of urgent repairs are contained in the Consumer Affairs Victoria booklet ‘Renting a home – A guide for tenants’.
If urgent repairs are necessary, you can contact our office on (03) 5872 1052.